Frequently Asked Questions
Customer Service
PsyBC
108 Eagle Rock Way
Montclair, NJ 07042K
Tel: 973.744.6007
Fax: 973.746.2680
Conference and Seminar Questions What is the format of seminars?
How do I receive Continuing Education Credits for conference, seminar and symposium?
Do you have to be at your computer at any special times to take a conference, seminar or symposium?
How do I download papers in a conference?
What is the format of conferences?
What are the technical requirements for attending a conference, seminar and symposium?
Where is my conference, seminar or symposium?
How do I access my conference, seminar or symposium?"
Library Questions What is the reimbursement policy for library articles and archived conferences and symposia?
What is the reimbursement policy for accredited tapes and CD's?
Testing Center Questions Where can I find my certificate of completion?
How many times can I take a test?
Grievance, billing, cancellation, and reimbursement policies What are the billing, cancellation, and reimbursement policies for conferences, seminars and symposia?
What are the grievance policies?
What is the reimbursement policy for cancellations?
CONFIDENTIALITY GUIDELINES APA GUIDELINES
PRIVACY POLICY What is PsyBC's Privacy Policy?
ACCOMODATING PEOPLE WITH DISABILITIES What are PsyBC¹s accommodations for persons with disabilities?
 Back to Top Conference and Seminar Questions Seminars are teacher led classes that function like face-to-face seminars
with the advantages and conveniences of e-learning. They take place over varying periods of time (See catalogue description.)
and take place in our forums.
Note: Symposia take place over the course
of a month. You do not have to be at your computer at any special time. Login anytime and find the entire proceedings
including comments posted since your last visit." Typically, but not always, conferences and seminars have continuing education credits associated with them for an additional fee. At the end of any of these events a test, or in the case of conferences in which multiple papers are discussed, several tests will be available to you in our testing
center. Note:In some cases the cost of continuing education credits is included in the registration fee. In most cases the fee for CEUs is an
additional fee. Please check to see if there is a separate fee for CEUs before registering..
No. All PsyBC programs are "asynchronous". You can login to your conference, seminar or symposium whenever you wish from any computer with access to the Internet. You will find the entire proceedings including everything that has transpired since the last
time you logged in.
Back to TopOnce you have accessed the conference room click on the topics (aka threads). At the top of
the first comment of each thread based on a paper you will see an "attachment". This is the
paper usually referred to in the name of that thread (either by author name or title of the paper.)
Click on it and it will download into your computer. PsyBC's symposia are online panel discussions in which of leading thinkers discuss important journal articles
with the authors, among themselves, and with attendees. An extraordinary value for continuing education credits and the format that won us the Gradiva Award for New Media.
As with all our interactive courses they take place in our forums.
Note: Symposia take place over the course
of a month. You do not have to be at your computer at any special time. Login anytime and find the entire proceedings including comments posted since your last visit." All our conferences, seminars and symposia take place in PsyBC forums. All you need is a web browser such as Netscape or Microsoft Explorer.
Don't worry about learning how to use our classrooms. They are wonderfully intuitive (I personally tested them out on my
86 year old mother who learned how to use them in less than 1/2 hour.).
Moreover PsyBC provides an orientation the week before you begin where
you can try out the forum so that you do not waste any of your time
figuring it out once you have begun. PsyBC also provides ongoing support
about how to use the classroom if you have any questions after you have begun.
Cancellation Policy
PsyBC reserves the right to cancel programs in the case of insufficient registration or other unforeseeable circumstances.
PsyBC reserves the right to refuse admission or to remove an existing member of a program at its
own discretion.
Reimbursement Policy for Conference, Seminars, Symposia, and Coursepacks
Conferences and Symposia: For cancellations requested two weeks prior to the beginning of a program there
is full refund minus a $25 administration charge. (See below for policy regarding archived conferences and symposia.)
Seminars: For cancellations requested less than two weeks prior to the beginning of the course there is a 50% reimbursement.
of the total registration fee. For cancellations requested more than two weeks prior to the beginning of the course there is a 25% reimbursement.
Conferences, Symposia, and Seminars:There is no reimbursement if you withdraw after the program begins.
If for any reason the any conference, seminar or symposium is cancelled registrants will be notified and all fees wil be refunded in full.
If PsyBC exercises its right to remove a member of a seminar, that member will be reimbursed for the portion of the seminar
for which that member has paid but not attended.
Coursepacks: Unfortunately, we cannot give refunds for coursepack unless they arrive damaged.
Archived Conferences and Symposia: Unfortunately, we cannot give refunds for archived conferences and symposia
All conferences, seminars and symposia take place in PsyBC's forums. Back to Top1) Go to http://www.psybc.com/forums/ubbthreads.php
2) "Login"
THIS IS VERY IMPORTANT AND THE MOST COMMON REASON PEOPLE REQUEST HELP.
IF YOU DON'T LOGIN THE SYSTEM CAN'T KNOW TO SHOW YOU THE SEMINAR/CONFERENCE FOR WHICH YOU HAVE REGISTERED.
"
3) The very first time you enter you will be enter you will be in ³My Home². As you will learn in the Brief Tutorial
there are some important things that you can do here but for now just click on ³Main Index² written in red at the top
of ³My Home². This will take you to the list of all the forums to which you have access.
4) Make a "Favorite" or "Bookmark" this page so that you can go directly to it in the future.
5) Click on the Orientation/Support forum and go through the brief tutorial which will familiarize you with the
workings of the forum. This is very important so that you don't waste time with learning how it works after the beginning
of the seminar or conference. It is very easy to learn but still take the 10 minutes and attend the orientation.
IF YOU HAVE ANY QUESTIONS NOW OR DURING THE EVENT FOR WHICH YOU HAVE REGISTERED THIS IS WHERE TO ASK.
6) When you have completed the orientation proceed to your conference by either clicking on "Main Index" and then the
name of the conference or by using the "Jump" function at the bottom of the orientation forum. Back to Top Library Questions Articles:No refunds if the continuing education test has been taken. If the continuing education test has not been taken a
refund less a $25 administration fee when the request is made within 30 days of the purchase of the course.
There are no refunds or credits available after 30 days of the purchase of the course. Unfortunately, because of the ability to reproduce CD's and Tapes, there are no reimbursements for CD's and tapes. Back to Top Testing Center Questions Login to the testing center where you will find all past certificates. PsyBC issues CEU's when you have demonstrated that you have mastered the subject matter
for which you are being tested. There is no limit on the number of times you may take a test. Back to Top Grievance, billing, cancellation, and reimbursement policies Cancellation Policy
PsyBC reserves the
right to cancel programs in the case of insufficient registration or other unforeseeable
circumstances.
PsyBC reserves the right to refuse admission or to remove an existing member of a program at its
own discretion.
Reimbursement Policy for Conference, Seminars, Symposia, Interactive Case Studies
and Coursepacks
Conferences and Symposia: For cancellations requested two weeks prior to the beginning of a program there
is full refund minus a $25 administration charge. (See below for policy regarding archived conferences and symposia.)
Seminars: For cancellations requested less than two weeks prior to the beginning of the course there is a 50% reimbursement.
of the total registration fee. For cancellations requested more than two weeks prior to the beginning of the course there is a 25% reimbursement.
Conferences, Symposia, and Seminars:There is no reimbursement if you withdraw after the program begins.
If for any reason the any conference, seminar or symposium is cancelled registrants will be notified and all fees wil be refunded in full.
If PsyBC exercises its right to remove a member of a seminar, that member will be reimbursed for the portion of the seminar
for which that member has paid but not attended.
Coursepacks, CD's and Tapes: Unfortunately, once shipped we cannot give refunds for coursepack, CD's and tapes unless they arrive damaged and in which case they must be
returned to us before we send a refund. If orders are cancelled before
being shipped there is a $25 processing fee that will be deducted from your refund.
Interactiive Case Studies: Unfortunately, we cannot give refunds interactive case studies.
Archived Conferences and Symposia: Unfortunately, we cannot give refunds for archived conferences and symposia.
Grievances are referred to PsyBC¹s director of continuing education or to its director who communicate directly with the individual with a complaint, each of which is addressed on an individual basis. In cases involving interactive programs and when the grievance is made while the course is taking place and involves the content or pedagogical aspects of a course, the instructor is often brought into the process. The goal is to try to meet the needs of the students by making any adjustments possible to improve their learning experience. In cases concerning library papers and/or interactive case study or when a grievance is made after a course is completed, the complaint is treated within the context of PsyBC¹s reimbursement policies. When it is not possible to make adjustments to a course and our policy precludes reimbursement, PsyBC attempts to give credit for another course or online offering. Reimbursement Policy for Conferences and Seminars:
(See below for archived conferences and continuous seminars.)
Conferences and seminars: For cancellations requested two weeks prior to the beginning of a program there
is full refund minus a $35 administration charge. (See below for policy regarding archived conferences and symposia.)
For cancellations requested less than two weeks prior to the beginning of the conference or seminar there is a 50% reimbursement.
of the total registration fee.
There is no reimbursement if you withdraw after a conference or seminar begins.
If for any reason a conference or seminar is cancelled registrants will be notified and all fees wil be refunded in full.
If PsyBC exercises its right to remove a member of a seminar or conference that member will be reimbursed for the portion of the seminar
for which that member has paid but not attended.
Archived Conferences: Unfortunately, we cannot give refunds for archived conferences nor for continuous seminars.
Back to Top CONFIDENTIALITY GUIDELINES Any clinical material posted in any PsyBC course (seminar, symposium, conference or ICS) must adhere to APA guideline 5.08: Use of Confidential Information for Didactic or Other Purposes.
(a) Psychologists do not disclose in their writings, lectures, or other public media, confidential, personally identifiable information concerning their patients, individual or organizational clients, students, research participants, or other recipients of their services that they obtained during the course of their work, unless the person or organization has consented in writing or unless there is other ethical or legal authorization for doing so.
(b) Ordinarily, in such scientific and professional presentations, psychologists disguise confidential information concerning such persons or organizations so that they are not individually identifiable to others and so that discussions do not cause harm to subjects who might identify themselves." Back to Top PRIVACY POLICY PsyBC does not distribute personal information to any outside source, and does not keep personal credit card information on file. Any credit card transactions take place at our credit card processing service, ³Verisign.² We do not share or sell email address information. Back to Top ACCOMODATING PEOPLE WITH DISABILITIES All of PsyBC's interactive courses appear online. Therefore, individuals with disabilities can access the information and participate as long as they have a computer. The only exception to usability exists for the visually impaired. If a visually impaired individual requests access to our papers, seminar, symposia or conferences, every effort would be made to enable that person to participate. All the person needs to do is contact either Dan Hill or Tracy Schlee‹contact information is listed clearly on the website at http://www.psybc.com/faq.php
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